Build Practical IT Skills for Your Career
L1 Support Engineer
Career-Focused IT Training
- Learn from experienced IT professionals
- Develop practical skills for L1 IT support roles
- Receive 1:1 guidance and career development support
- Build hands-on experience through real-world projects
Learning Format
Online Instructor-Led
Duration
08 - 16 Weeks
Salary
£23K - £35K
Avg. Hiring Time
6 Weeks
IT Support Course Fees
£5400 (Including VAT)
Explore Synetal's L1 Support Engineer Program
Start Your Career in Tech with Career-Focused IT Training
Synetal’s Career Change L1 Support Engineer Traineeship is designed to help you build the practical skills and knowledge needed to start a career in IT Support. The programme covers essential IT concepts, practical training and industry-focused learning, supported by expert-led online live sessions.
With flexible learning options, hands-on projects and career-focused mentorship, you can develop the confidence to pursue entry-level L1 Support Engineer opportunities. Our recruitment and career support team can also help you prepare for your job search, including CV guidance, interview preparation and career support.
As you gain experience and continue developing your technical skills, you can progress towards roles in IT Infrastructure and Network Engineering.
Start your IT career with Synetal today. Enrol Now!
Path to L1 Support Professional
- Build Your IT Skills
Develop the essential technical knowledge for an L1 Support Engineer role. - Gain Practical Experience
Learn through hands-on projects based on real-world IT support scenarios. - Get Career Support
Receive guidance with CV preparation, interviews and your IT job search. - Start Your L1 Support Career
Prepare for entry-level opportunities in IT Support and Service Desk roles. - Progress Towards IT Infrastructure & Networking
Continue your learning and build the skills needed for your next career step.
Why Choose a Career as an L1 Support Engineer? Because these Latest Trends speak for Unmatched Opportunities and Benefits!
Industry Hiring Demand
Global Job Demand
80% Rise
Expected in the Decade
32% Growth
Unfilled positions
37% Jobs
The Program is designed for Individuals
Age 18 years or above
No prior IT Experience
Basic computer literacy
A windows based machine with stable internet
Average starting salary
Types of Entry-Level Roles
L1 Support Engineer
Network Support Engineer
IT Helpdesk Analyst
Technical Support Associate
Average salary with 3-5 years experience
Types of Mid-Senior Roles
Infrastructure Engineer
Network Engineer
Cloud Engineer
Cyber Security Engineer
With +5 years experience
Types of Senior Roles
IT Manager
Network Architect
Cloud Architect
Cybersecurity Consultant
Key Program Features
No Prior Experience
Land a job in the tech industry with no prior experience
Real-World Experience
Gain industry insights with practical skills to efficiently tackle day-to-day challenges
Mentorship
Receive comprehensive mentorship from tech experts for a 6-figure salary
Why Choose Synetal?
You put in the hard work, and we are ready to bet on you.
Online Session
8X higher interaction in live classes than in self-paced Taught by industry experts with over 2 decades of experience Structured approach by active practitioners Flexibility to choose between self-paced or online learning Access to recorded sessions for review and reinforcement
Expert Learning
Access 200+ IT qualifications Comprehensive IT Programmes by industry experts Updates course content to reflect industry trends Practical, hands-on learning experiences Mentorship Programmes for personalised guidance
Finance Plan
0% interest flexible payment plans Available for 12 to 36 months (T&C Apply) Transparent pricing with no hidden fees Payment deferral options for financial flexibility Easy online application process
Industry Experience
Real-world projects and data sets Hands-on learning with physical and virtual labs Internship opportunities with partner companies Access to industry events and conferences Case studies and success stories from alumni
Job Placement
CV & LinkedIn Support Get help creating a strong CV and LinkedIn profile. Interview Support Learn how to prepare for IT job interviews. Mock Interviews Practise interviews and get useful feedback. Alumni Support Stay connected with our alumni for career support. Job Support Get help with your job search and career.
Career Growth
Grow Your Career Build the skills needed to move into better IT roles. Build Your Skills Improve your technical skills for long-term career growth. Career Guidance Get support with your career goals and next steps. Industry Connections Connect with professionals and grow your IT network.
L1 Support Engineer, Career and Growth Path
Lectures
Each morning, join an interactive and dynamic lesson where the teacher explains the concepts of the day before you dive into practice.
Challenges
Pair up with your study buddy and work on a series of real-life challenges with the support of our teaching staff. Get help in problem-solving.
Live sessions
At the end of the day, review the day’s challenges in a live session. Your teacher will guide you through the solutions.
Start your journey into the IT world with Synetal’s Instructor-Led Online Training. This program is carefully designed to align with global industry requirements and helps you build a strong foundation in IT skills that employers value most. Whether you’re beginning your career or enhancing your existing knowledge, Synetal provides the right guidance and hands-on learning experience.
- Fundamental IT concepts and everyday terminology
- Setting up and managing hardware systems
- Working with and navigating operating systems
- Essential professionalism and communication skills for IT careers.
Skills & Tools You’ll Master
- Core IT knowledge
- PC installation & configuration
- Software management
- Database basics
- Cybersecurity essentials
- Operating systems
- Networking
Project 1
Device Management Policies
This project mainly focuses on configuring and managing device management policies in a Microsoft 365 environment. You will cover topics like conditional access, compliance policies, and app protection policies.
Project 2
Securing Contoso Ltd. Infrastructure
We will solve a project that explores endpoint security measures. This will include implementing Windows Defender settings, managing BitLocker, and ensuring secure access to corporate resources.
Project 3
Set Security Standards for Contoso Ltd.
This project explores creating and managing compliance policies. Include scenarios for enforcing security baselines, monitoring compliance, and remediating non-compliant devices.
Project 4
Application Deployment and Updates
We will work on a project around deploying and updating applications on endpoints. Cover topics like Microsoft Intune app deployment, software update management, and troubleshooting application issues.
Recruitment and Job Placement
Our recruitment and job placement services help candidates achieve their career goals. We offer a holistic approach, including personal branding and interview preparation, tailored to each candidate’s needs. Our support ensures you stand out and secure your desired role in today’s competitive job market.
How It Works
After securing a job through our Program, you qualify for a mentor-ship session. You’ll be paired with a mentor aligned with your career goals to guide you in your new role, address challenges, and offer insights to help you quickly adv-ance your salary.
Benefits of Mentorship
Gain valuable insights
Personalised guidance
Develop winning strategies
Succeed in your role
Accelerate career growth
5 years career roadmap
Who Can Participate
Our mentorship session is for candidates who have completed Synetal’s Job Guarantee or Money Back Program. Whether you’re a recent graduate or a seasoned professional, you’ll receive inval-uable support to excel in your new role.
At Synetal, we provide a complete career-focused training path designed for individuals who want to start or grow their careers in IT and Networking. Our instructor-led and self-paced programs combine industry-recognized certifications, hands-on labs, and expert guidance to ensure you gain the knowledge and skills employers demand.
What You’ll Learn
Core IT concepts, terminology, and professional skills
Fundamentals of databases, software, and cybersecurity
Networking basics, OSI & TCP/IP models, and network devices
Configuring and managing Microsoft 365 and Windows environments
Hands-on practice with Cisco Packet Tracer and real Cisco devices
Preparation for certifications like CompTIA A+, MD-100/102, MS-900/102, and CCNA
Skills & Tools Covered
IT foundations & PC setup
Software & database management
Operating systems (Windows & Microsoft 365)
Cybersecurity fundamentals
Networking design & connectivity
Routing, IP services, and network security
Cisco IOS, Packet Tracer, and real device labs
L2 Support Engineer Program FAQs
Eligibility
- Who can join the programme?
Anyone aged 18 or above can apply. No prior IT experience is required. - Do I need technical skills?
No. The programme is suitable for beginners and people looking to change careers. - Do I need any academic qualifications?
No specific academic qualification is required. Basic computer knowledge is helpful. - Do I need work experience?
No previous work experience is required. - Is there an entrance test?
No. There is no entrance exam or technical test to join the programme.
Job Guarantee
- Do you provide job support?
Yes. You receive CV and LinkedIn support, interview preparation, mock interviews and recruitment guidance. - Is there a job guarantee?
Our job guarantee programme provides job placement support with applicable terms and conditions. - What happens after I get a job?
You can continue with career-focused mentorship and guidance to help you develop your IT career.
Duration
- How long is the programme?
The programme is available in flexible learning options. Please contact our team for the latest duration and schedule.
Financing
- We accept various payment methods, including credit/debit cards, bank transfers, direct debit, and online payment platforms like PayPal.
- there are no additional fees for using our payment plans. The total cost remains the same, except for the upfront payment discounts offered.
- For any questions regarding payments and billing, please contact our finance department at tp@synetalsolutions.co.uk
General Questions
- Is the training online?
Yes. Training is delivered through online instructor-led sessions. - Is practical training included?
Yes. The programme includes practical learning and real-world projects. - Can beginners join?
Yes. The programme is designed for people with or without previous IT experience. - How can I get more information?
Contact our team and they will help you with programme details, eligibility and enrolment.
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